Mail your completed claim form (sent with your policy confirmation), receipts, and supporting medical reports to:

Ontime Care Worldwide Inc.
P.O. Box 82029, 420 Hwy 7 East, Richmond Hill, ON, L4B 3K2, Canada

Please keep a copy of your claim for your own records.

Web Claims are accepted for claims with total expenses under $1300. (For claims over $1300, please mail your claim).
Please READ before you submit your claim online:

• You can submit your claims online if your policy number begins with the following: JES,  JESP,  JFP,  JFR,  TOP, JFVTC, JFGD, JFPL.
• Please submit one claim for each medical condition (Example:  Doctor visit and pharmacy expenses for the same condition would fall under one claim).
• Please attach PDF files or readable photos of all itemized invoices and payment receipts from the medical service provider, pharmacy or hospital along with any detailed medical reports.
• For patients treated at a medical clinic, a physician’s medical report is required.
• Failure to include the required supporting documentation will delay processing.
• Claims must be submitted to OTC within 90 days of occurrence.
• You are responsible for all fees charged for any supporting documentation with your claims.
• We reserve the right to request submissions of the original documentation or additional information if needed.

Go to eclaim.jfgroup.ca to submit your claim.

您可以访问 eclaim-cn.jfgroup.ca 递交您的理赔 (Chinese version eclaim)